All machines purchased with a communication modem have an after-sales technical assistance service of online diagnosis from the professionals that best know our machines.
They will give all the necessary information to our client's technician to solve the problem. It is not necessary to have any knowledge neither of the machine nor information technology skills because our professionals will connect to the PLC through the telephone line, and they will analyzed the condition of each component of the system.
During the guarantee period as well as during the life of the machine, our distributors and the professionals of each company have online help through the email address sat@frinata.com or through the telephone number +34 947332200, where they will get as many documentation and/or information they might need to solve the problem.
